Domestic Abuse

Domestic abuse can happen to anyone, at any time. It can have a huge impact on the survivor and their family including children who live with the impact of domestic abuse.

Domestic abuse is an adult safeguarding matter in cases where the person in question has care and support needs (Care Act 2014). See ‘How to Raise an Adult safeguarding concern in Shropshire or Telford and Wrekin’.

However even if the victim does not have care and support needs then help and support is still required. Please see the Domestic Abuse Pathway which includes a summary of useful advice and contact numbers

If a serious crime has been committed or if someone needs urgent or immediate help, ringing the emergency services on 999 may be the right response.


Support for survivors of domestic abuse 

West Mercia Women’s Aid is available across Shropshire, Telford and Wrekin. They offer confidential support, information, advice and access to refuge or emergency accommodation where necessary for men and women. It is a free-phone number and is staffed 24 hours a day by trained workers. If you are calling from a mobile you can request that they call you back.

West Mercia Women’s Aid – 0800 783 1359

National Domestic Abuse Helpline – 0808 2000 247

Shropshire Domestic Abuse Service – 0300 303 1191 email:  or visit their website.

For any professional working with someone and you are concerned about domestic abuse and wish to refer into the Multi- Agency Risk Assessment Conference process then please see the guidance at the following sites. For Shropshire. For Telford and Wrekin.


Children and domestic abuse

If a child is living in an environment with domestic abuse is considered to be a form of child abuse. A referral to the appropriate Local Authority must be made.

In Shropshire call 0345 678 9021 or out of hours ring  0345 678 9040.

In Telford and Wrekin speak to Family Connect on 01952 385385, or out of hours ring  01952 676500.


You can also speak to:

West Mercia Police: 0300 333 3000

NSPCC: 0800 800 5000

Childline: 0800 1111


If a child is in immediate danger call the emergency services on 999.

Additional information about domestic abuse can be found out the following local sites: Shropshire.  Telford and Wrekin.

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Page last updated 28 July 2022