Prescription Ordering Direct (POD) service

We have a Prescription Ordering Direct (POD) service, which process your medication requests for a number of GP practices. Click here to see if your GP practice uses this service.

The quickest way to order your medication is through our email service. We aim to process all requests within 24 hours.

Emailing your prescription requests

Email our team at

Provide all of the information below, to enable us to deal with your order in full first time. We need this because the team does not store or hold personal data, so will need this information each time to process your request.

Information our team will need

  • Registered GP practice:
  • Full name:
  • Date of birth:
  • First line of address:
  • Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
  • How many days of each medication you have left:
  • Nominated pharmacy:
  • Your contact number:

If you are ordering on behalf of someone else, you also need to provide the following information:

Your name:

Your relationship to the patient:

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.

If the team need to contact you with any questions about your request, they will use the contact number you have provided. If they are unable to contact you, a reply email will be sent.

The email inbox is monitored Monday to Friday (exc. bank holidays) between 8am and 5pm.

Urgent requests

If your request is urgent (required within 24 hours), then please call POD directly on the following number:

03333 583 509

Our call handlers are working extremely hard to answer all calls as soon as they possibly can. Your patience and understanding is appreciated. If you can, please email the team and keep the phone lines for patients who need them most.

Our dedicated and fully trained prescription clerks can deal with your prescription request and any queries that you may have. They will make sure you have the correct quantity of medications, reducing the amount of waste generated.

Frequently Asked Questions

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Page last updated 3 January 2023