Prescription Ordering Direct (POD) service

We have a Prescription Ordering Direct (POD) service, which process your medication requests for a number of GP practices.

Emailing your prescription requests

For patients registered with a Shropshire GP practice, you can email shropshire.pod@nhs.net

For patients registered with a Telford and Wrekin GP practice, you can email tw.pod@nhs.net

You will receive an auto-response and you will be asked to provide ALL of the following information in your request. This is because the team does not store or hold personal data so will need this information each time to process your request.

Prescription Ordering Direct (POD) service

If you are ordering on behalf of someone else, you also need to provide the following information:

  • Your name
  • Your relationship to the patient

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.

If the team need to contact you with any questions about your request, they will use the contact number you have provided. If they are unable to contact you, a reply email will be sent.

The email inbox is monitored Monday to Friday (exc. bank holidays) between 8am and 5pm, we aim to process it within 24 hours.

Urgent requests

If your request is urgent (required within 24 hours), then please call POD directly on the following numbers:

Shropshire: call: 03333 583 509

Telford and Wrekin: call: 01952 580 350

Our call handlers are working extremely hard to answer all calls as soon as they possibly can. Your patience and understanding is appreciated. If you can, please email the team and keep the phone lines for patients who need them most.

Our dedicated and fully trained prescription clerks can deal with your prescription request and any queries that you may have. They will make sure you have the correct quantity of medications, reducing the amount of waste generated.

Frequently Asked Questions

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Page last updated 20 July 2022