NHS 111

If you think you need urgent medical care, but it’s not life-threatening, think NHS 111.

NHS 111 will ensure that you get the right care, from the right person, as quickly as possible..

Open 24 hours a day, 7 days a week, NHS 111 can give you advice, arrange for you to speak to relevant healthcare professionals, and also organise face-to-face appointments, if needed. If they think you need an ambulance, one will be sent to you.


111 online can tell you:

  • Where to get help for your symptoms, if you're not sure what to do
  • How to find general health information and advice
  • Where to get an emergency supply of your prescribed medicine
  • How to get a repeat prescription


NHS 111 Online

Visit NHS 111

Or you can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones).


Call NHS 111 select mental health

If you are experiencing a mental health crisis (something that makes you feel unsafe, distressed, or worried about your mental health), you can now contact your local crisis service in Shropshire, Telford and Wrekin by calling NHS 111 and selecting the mental health option.

Your mental health needs will then be assessed by someone who will be able to listen to your concerns and help you get the support you need. They can offer advice over the phone, put you in contact with crisis services or refer you to most appropriate service.

 You can call for yourself, or someone else. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.

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Page last updated 1 December 2023