As part of a review of the adult audiology service, currently provided by The Shrewsbury and Telford Hospital NHS Trust, we carried out a public survey and looked at feedback previously captured by our partners and through our Patient Advice and Liaison service.

It’s important that the new specifications for our audiology service take account of what people have told us – the findings from all these sources are being used to help design the future service.  

Most people told us they are happy with the service they received, this was mainly influenced by the location and convenience of their appointments and the care provided by staff. 

We have learnt that people would value being able have their hearing assessment and hearing aids fitted on the same day to reduce the number of appointments so this is something we can consider. 

Thank you so much to everyone for getting involved and taking the time to share your experiences and views.

To read the engagement report, please click here.