You have the right to apply to access any personal data that an organisation holds about you. You also have the right to give authorisation for someone else to make the application on your behalf. This type of request is known as a Subject Access Request or SAR.

Records NHS Shropshire, Telford and Wrekin Integrated Care Board  cannot provide

NHS Shropshire, Telford and Wrekin Integrated Care Board (NHS STW) has limited access to patient information and can only provide data where we are the data controller.   If an individual is looking to obtain records from another service, such as a hospital, GP practice or community service, these requests will need to be made directly to the service.  Included below are links to how to request records from other local services:

The Shrewsbury and Telford Hospital Trust – Access to Medical Records – SaTH

Midlands Partnership University Foundation Trust – Privacy Notice :: Midlands Partnership University NHS Foundation Trust

Shropshire Community NHS Trust – Requests for Personal Information

West Midlands Ambulance Service – Medical records and data protection – West Midlands Ambulance Service University NHS Foundation Trust

GP Practices – Please search on individual GP Practices websites or call the practice to ask for the process for requesting copies of records.

How do I submit a Subject Access Request?

If you believe that NHS STW may hold your personal information, details on how to submit a Subject Access Request (SAR) can be found in our Standard Operating Procedure.

Subject Access Requests can be made in the following ways:

Email:  stw.dsar@nhs.net

Telephone:  01952 580300

In writing to:  The Governance and Corporate Affairs Team, NHS Shropshire, Telford and Wrekin, Wellington Civic Offices, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX

A flow chart of the Subject Access Request process is available for ease of reference.

There is a minimum amount of data, that is required to process a Subject Access Request, which is detailed on the SAR Form.  Whilst it is not necessary to complete this form, please ensure that the data included within the form is provided to prevent delays in your request being processed.

You can also view a list of forms of ID that need to be provided.

Complaints

If you are dissatisfied with the information provided or the way your request has been handled by us, you can complain in writing to:

Caldicott Guardian

NHS Shropshire, Telford and Wrekin

Wellington Civic Offices,

Larkin Way,

Tan Bank,

Wellington,

Telford,

TF1 1LX

 

If you are still dissatisfied once the complaint process has been completed, you can make a complaint to the Information Commissioners Office (ICO).

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF