Mental Health Services

If you are feeling stress, anxious or depressed, you might struggle with work, life or relationships. NHS Talking therapies can help.

Your GP can refer you to your local NHS Talking Therapies service – or you can self-refer yourself online.

• SANEline – This is a national out of hours mental health helpline. It offers specialist emotional support, guidance, and information to anyone affected by mental illness, including family, friends and carers. They are open every day from 4pm – 10pm on 0300 304 7000. They can also be contacted via email support@sane.org.uk; however, there is normally a 72-hour turnaround time for replies.
• Samaritans – Available 24 hours a day 365 days a year by calling 116 123 (free from any phone)
• Hub of Hope - the UK's largest and most comprehensive directory of community mental health services.
• National Suicide Prevention Helpline UK – Available on 0800 689 5652 (6pm – midnight every day)
• CALM – Available on 0800 58 58 58 (5pm – midnight every day). They also have a webchat service.
• Papyrus Hopeline UK – Available to under 35 year olds, struggling with suicidal feelings or concerns about a young person who might be struggling, on 0800 068 4141 (24 hours, 7 days a week) or text 07786 209 697.
• Nightline - Students can look on the Nightline website to see if their university or college offers a night-time listening service. Nightline phone operators are all students too.
• Switchboard - Available to people who identify as gay, lesbian, bisexual or transgender, on 0300 330 0630 (10am–10pm every day) or via their webchat service. Phone operators all identify as LGBT+.
• Cruse - the UK’s leading bereavement charity; provides a helpline run by trained bereavement volunteers, who offer emotional support to anyone affected by grief. Call 0808 808 1677 (Monday to Friday, 9.30am-3pm).
• Childline - a free, private, and confidential service where young people can talk about anything. Calls are free and confidential. Calls are not recorded, and their number won't show up on any phone bills. Call 0800 1111 (24 hours a day, every day).

• Advice for supporting your child's mental health - Practical advice for parents supporting your child’s mental health, including: Child's mental health. self-harm, gaming & online activity, school avoidance, teenagers safety, eating disorders, better sleep, supporting anxiety, de-escalating anger, medication decisions, drugs & alcohol and teenage years.
• Safe Haven out-of-hours Crisis Cafe - Located at Scared Hearts Church in Silver Link Road, Tamworth, B77 2EA, the café supports people living in Tamworth, Lichfield and East Staffordshire who are experiencing severe mental distress or crisis. It is operated by Burton Mind in partnership with MPFT and is open weekdays 5pm-11pm; 9am-5pm on Saturday and Sunday; and 10am-2pm on bank holidays.
• Calmer Cafes (Shropshire) - Mental health cafe drop-in service run by Shropshire Mental Health Support, located in Shrewsbury, Oswestry and Church Stretton. Click on the link for full details.
• Calm Cafe (Telford and Wrekin) - Mental health cafe drop-in service run by Telford Mind, located in various locations in Telford and Wrekin. Click on the link for full details.
• CAMHS (South Staffordshire) - Provides emotional wellbeing and mental health services for Children and Young People (0-25). Click on the link for more information on services and how to make a self-referral, alongside helpful information for young people and parents/carers.
• CAMHS (Shropshire, Telford and Wrekin) (formally known as BeeU) - Provides emotional wellbeing and mental health services for Children and Young People (0-25). Call the CAMHS STW Team on 0300 124 0093.

If you're living with suicidal thoughts or feel you are in immediate danger, call 999 for emergency services or ask someone to call 999 for you or take you to A&E.
Click here to learn more about the support available.

What are the signs and what should you say if you think someone may take their own life:

• Here is advice around preferred language
• This interactive Zero Suicide Alliance 20-min training will help guide you through the warning signs and what to say.

Orange Button Community Scheme

Helping prevent suicide across Shropshire, Telford and Wrekin

The Orange Button Community Scheme supports suicide prevention across Shropshire, Telford and Wrekin by helping people feel more confident to listen, talk and signpost when someone may be experiencing suicidal thoughts.

The scheme is part of a wider, community-based approach to suicide prevention. It recognises that services cannot prevent suicide on their own and that supportive, compassionate conversations in everyday settings can make a real difference. To find out more, click here.

Suicide bereavement

The loss of a loved one through sudden unexplained death and suicide is a uniquely devastating circumstance. It can create a particularly complex set of feelings in those left behind and leave us with unanswered questions which are hard to resolve. Specialist support is available to people who have been bereaved and need support and guidance during this period of time. Click here to learn more.

Telford After Care Team and Shropshire Recovery Partnership (SRP) help people in their ongoing recovery from using drugs or alcohol.

Telford STaRS provides free, confidential and easy to access service for anyone needing support with their alcohol or drug use living in Telford and Wrekin.

Recharge Telford, will support you if you are aged 12-21 and have issues with drugs, alcohol or any addiction, or if you live with a family member who struggles with addiction

If you are already receiving mental health support from our services, the first point of contact should be your named worker. Your care plan and any clinical letters will contain information on how to contact them. If they are not available, ask to speak to the clinician on duty.

Alternatively, you can also seek support from your GP.

• SignVideo is the NHS 111 British Sign Language (BSL) Service, enabling you to connect to a BSL interpreter.
• Relay UK offers relay services for deaf, hard-of-hearing, and speech-impaired people via an app. Alternatively, you can use a textphone by calling 18001 followed by the phone number of the person you wish to call (including the dialling code).