Accessibility ToolsContact Us
There are a range of ways to contact us:
Our Individual Commissioning team, which includes All Age Continuing Care, can be reached using the details provided below from Monday to Friday, 9 am - 5 pm.
Telephone Number – 01952 580349
Email Address – stw.icbindividualcommissioning@nhs.net
Our Prescription Ordering Direct service processes your repeat medication requests for a number of GP practices.
You can email: shropshire.pod@nhs.net or call: 0333 358 3509 Monday to Friday between the hours of 8am – 5pm.
Alternatively, you can complete this webform.
How to contact us
If you are unsure of the status of your referral you can contact us via a dedicated phone line. The department is open Monday to Friday, 9am to 5pm, excluding bank holidays.
Patients: Phone 03300 248 283 or email: stw.your-referral@nhs.net
Professionals only: Phone 03300 248 284 or email stw.rmc@nhs.net
There are several organisations who provide health and social care within Shropshire, Telford and Wrekin and we encourage you to contact these organisations directly if you need any advice or have any concerns about the service that you have received.
Most organisations have a Patient Advice and Liaison Service (PALS) who will be able to discuss their complaints process with you.
Find out more about complaints please follow this link
The Freedom of Information Act gives you the right to ask for information from public services, including NHS Shropshire, Telford and Wrekin.
How to submit a Freedom of Information (FOI) request?
Please contact: mlcsu.foiteam@nhs.net
Click here for more information about Freedom of Information
You have the right to apply to access any personal data that an organisation holds about you or to give authorisation for someone else to make the application for you.
How do I submit a Subject Access Request?
Email: stw.dsar@nhs.net
Write to: NHS Shropshire, Telford and Wrekin, Wellington Civic Offices, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX
Call: 01952 580300
All media enquiries should be directed to our Communications and Engagement team and not to members of staff.
The team operates Monday to Friday, 9am to 5pm (other than public holidays).
Email: stw.communications@nhs.net
If you have an urgent media call outside normal office hours, please contact our out-of-hours communications service on 01743 224786.
For general enquiries please use the details below:
Call us on 01952 580300
Email us on stw.generalenquiries@nhs.net
Write to us at:
Wellington Civic Offices
Larkin Way
Tan Bank
Wellington, Telford
TF1 1LX
To contact us about anything relating to safeguarding, please visit our webpage here to identify the correct point of contact.
If you are unable to access any information found on our digital platforms due to accessibility reasons, please contact us. We will work with you to find a way to provide the information in a format that meets your needs.
