Your Extended Healthcare Team

You don’t always have to see your GP if you have a health concern.

There are a number of other healthcare professionals working within your GP practice who may be better placed to give you the medical care you need. You can find out a bit more about these different roles and how they can help you below.

When calling your GP practice, our Receptionists or Care Navigators may ask you a few details – but don’t worry, they are not being nosey and your information is strictly confidential. They just need a bit more information to get you the right help, from the right person.

All of our healthcare professionals are experts in their field and we have a number of different roles working within practices across Shropshire, Telford and Wrekin to get you seen faster and by the most appropriate member of the practice team.

Watch the video below to find out more about these different roles and how they can help you.

Find out more about Social Prescribers here

There is a variety of clinical staff with different areas of expertise are available at your GP practice

Through a range of health, social care and other community services, our focus is on keeping people well and independent; delivering the right care at home or in the community to prevent unnecessary hospital care.

These groups of staff bring together general practice, pharmacy, social work, physiotherapy, mental health, district nursing and health visiting. This enables the expertise and skills of different professionals to assess, plan and manage the care of patients

Extended healthcare teams allow GPs to utilise their time more effectively. By ensuring that patients see the most appropriate professional within the primary care setting, GPs can focus on those patients who most urgently require their care. Your practice's Reception Team will help guide you to the most appropriate care as soon as possible when booking an appointment.

Here we have listed the roles now available in GP practices, which means you don’t always need to see a doctor.

Advanced Nurse Practitioners

Advanced Nurse Practitioners (ANPs) are highly qualified registered nurses.

General Practice Nurses

General Practice Nurses work in GP surgeries as part of the primary healthcare team.

Healthcare Assistants (HCAs)

Healthcare Assistants are trained to undertake specific clinical procedures.

Clinical Pharmacists

Clinical Pharmacists provide support to general practice staff with regards to prescriptions, prescribing and all medication management.

Paramedic Practitioners

Paramedic Practitioners, also referred to as Home Visiting Practitioners or Urgent Care Practitioners, work as part of the general practice team.


A First Contact Physiotherapist at your GP practice are an expert in muscular and joint conditions. They will help you get moving again.

Social Prescriber

A social prescriber can help with any social need that’s affecting your wellbeing.

Physician Associate

Physician Associates work within GP practices to help patients keep on top of health concerns.

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Page last updated 13 March 2024