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Women in pain holding onto her tummy. Text reads: Tia felt she had a urinary tract infection.Tia's Story

Recently, I found myself battling with a Urinary Tract Infection (UTI) that was causing me pain and burning when peeing as well as a high temperature. Despite attempting various at-home remedies, relief seemed out of reach. The thought of waiting another week for a GP appointment was daunting. 

. Thankfully, I remembered hearing about the Pharmacy First scheme, which allows pharmacists to treat certain common conditions, including UTIs in women aged 16 to 64, without the need to see a GP. I walked into my local pharmacy and asked for help.  

To my relief, the pharmacist invited me into a private consulting room. Within minutes he prescribed a course of antibiotics under the Pharmacy First clinical pathway. II was back home with the medication I needed, without the wait, stress, or hassle of booking a GP appointment. This experience was an eye-opener for me. I now understand that pharmacists are highly qualified professionals who can offer clinical advice and provide treatment for a range of conditions. I’ll definitely consider visiting my pharmacy firstbefore I make an appointment with my GP. 

What Can Your Pharmacist Help With Under Pharmacy First?

Pharmacists can now assess and treat the following conditions for eligible patients: 

  • Aches and pains 
  • Hay fever 
  • Sore throat and coughs 
  • Colds and flu 
  • Earache (ages 1–17) 
  • Uncomplicated Urinary Tract Infections (women aged 16–64) 
  • Skin rashes and red eye 
  • Teething 
  • Sinusitis 
  • Infected insect bites 
  • Impetigo 
  • Shingles 

No appointment is needed, and consultations can be done in person or virtually. This NHS-funded service is helping to free up GP appointments and make healthcare more accessible and convenient for everyone.

For more information, visit thinkwhichservice.co.uk.

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Page last updated 8 June 2026

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