What is ‘Continuous Quality Improvement (CQI)?

Continuous Quality Improvement (CQI) is a Quality Improvement (QI) approach done at a system level, across multiple organisations, which often requires a flexibility within the approach that broadly aligns to a set of common improvement principles and practices.

Our shared system Continuous Quality Improvement (CQI) principles include:

• Keeping people at the centre by involving Service Users, Carers and staff in all elements of change
• Through use of an agreed method and facilitative approach to change to allow for the testing of changes in a controlled manner
• By using data to identify and understand problems, assess impact of change and evidence improvements
• Having leaders that support, empower, challenge and unblock to support change

System CQI is most effective when adopting a collaborative approach, involving staff, partner organisations and customers of our services (service users and carers).

We, therefore, invite all of our Integrated Care System partners, staff and members of the public to be a part of Continuous Quality Improvement across our Integrated Care System.