Continuous Quality Improvement (CQI)

What is ‘Continuous Quality Improvement (CQI)?

Continuous Quality Improvement (CQI) is Quality Improvement (QI) approach at a system level, building the capacity and capability for Quality Improvement by individuals, teams, services and organisations. This system approach to Continuous Quality Improvement often requires a flexibility that broadly aligns to a set of common improvement principles and practices.

The primary aim being to work together to co-produce measured and sustained improvements that provide improved outcomes and experiences for those people that use our health and care services.

Our shared system Continuous Quality Improvement (CQI) principles include:

• Keeping people at the centre by involving Service Users, Carers and staff in all elements of change
• Through use of an agreed method and facilitative approach to change to allow for the testing of changes in a controlled manner
• By using data to identify and understand problems, assess impact of change and evidence improvements
• Having leaders that support, empower, challenge and unblock to support change

Our shared priorities to deliver this are to:

• Build capacity and capability to undertake Quality Improvement
• Embed Quality Improvement through all levels of change
• Share best practice and learn together

System CQI is most effective when adopting a collaborative approach, involving staff, partner organisations and customers of our services (service users and carers).

We, therefore, invite all of our Integrated Care System partners, staff and members of the public to be a part of Continuous Quality Improvement across our Integrated Care System.