We are asking parent carers to tell us about their experiences of using Special Educational Needs and Disability (SEND) services over the last six months so we can monitor the impact of the actions we are taking to improve the support available. The findings of this survey will be compared against the findings of a previous survey we put out last summer. You can read the results of that survey and the actions we have taken in response here.

The feedback we capture as part of these surveys is really important as it helps us to understand the experience of local people and shape our plans in response to a reinspection of our SEND services carried out by Ofsted and the Care Quality Commission (CQC) in November 2022. You can read more about this in our Accelerated Progress Plan.

We are interested in whether your experiences of SEND services over the last 6 months met your individual or family needs, and whether you are aware of the full range of support available in relation to neurodiversity, speech, language and communication needs and Education, Health and Care Plans.

Thank you very much for taking the time to complete this survey.  Your responses are anonymous, and we are not able to link them to you.  Your feedback will only be used to help improve our services, and not for any other purpose.

How we will use your information

This survey is anonymous and we should not be able to identify you from your responses. The information you have provided will be used for statistical purposes and to inform decision making. We will only publish anonymised responses, parts of responses, or a summarised version of responses and will ensure individual survey respondents cannot be identified. Your response will be stored and kept in line with NHS Shropshire, Telford and Wrekin and Shropshire Council’s Retention Schedule.

Your information will be used by NHS Shropshire, Telford and Wrekin and Shropshire Council to inform the development of services for children and young people with special educational needs. We will not share any identifiable information with any external third parties. Your information will be held securely, and if shared it will be shared securely. We comply with data protection laws concerning the protection of personal information, including the General Data Protection Regulation (GDPR). For more information on how information is held by both organisations and your rights to gain access to the information we hold on you, please see our corporate privacy policy at www.shropshire.gov.uk/privacy or https://www.shropshiretelfordandwrekin.nhs.uk/privacy-notice/

If you have any questions relating to the survey, please email stw.communications@nhs.net and quote the name of the survey within your email