The Community Urgent Eyecare Service (CUES) provided by Primary Eyecare Services, replaces the MECS service, and went live on the 1 July 2025.

This service is designed to provide timely and expert care for urgent and recent onset eye problems. It is delivered by trained optometrists in the community and via a Telemedicine Hub, allowing patients to get the help they need without having to go to their GP or hospital.

To access the service, patients can call the Telemedicine Hub, 0303 003 5598.

The Hub team are available from 9:00 - 17:00 Monday to Saturday to support patients, assessing eligibility for the service, managing via Telemedicine and where required, booking face to face appointments with local optical practices or making onwards referrals to secondary care.

Service Eligibility

This service is available to adults and children registered with a GP in Shropshire, Telford and Wrekin presenting with a recent onset urgent or minor symptomatic eye conditions that require consultation.

These include:

• Sudden or recent onset of blurred vision
• Ocular pain or discomfort
• Red eye
• Foreign body removal
• Emergency contact lens removal (not by the fitting practitioner or practice)
• Dry, itchy, or gritty eye
• Epiphora (watery eye)
• Trichiasis (in-growing eyelashes)
• Lumps and bumps in the vicinity of the eye
• Flashes/ floaters

For more information go to https://primaryeyecare.co.uk/your-area/midlands/shropshire-telford-and-wrekin/