Health bosses urge residents ‘use most appropriate healthcare services for the busy New Year’

31 December 2024

Dr Lorna Clarson, Chief Medical Officer at NHS Shropshire, Telford and Wrekin said:

“Our emergency (A&E) departments at both our hospitals are currently extremely busy. We are urging residents to ensure they are using the most appropriate healthcare services to ensure everyone receives the care they need.

“If you or a loved one falls ill, knowing which service is best suited to your needs can make all the difference. Over the New Year period, your GP practice may be closed, however, a range of NHS services remain available to address your medical needs.

“For non-emergencies, NHS 111 is available 24/7, including Bank Holidays. Whether you access NHS 111 online or call free from a landline or mobile, you will be guided to the most suitable service for your needs.

“By choosing the right service, you can help reduce pressure on our local hospitals and ensure critical care is available for those who need it most.”

Additional information:

Pharmacies
Pharmacists are highly trained health professionals who can provide free advice and over-the-counter treatments for a variety of conditions, including:

Colds and flu
Tummy troubles
Sore eyes, throats or ears
Rashes and skin conditions
Minor infections such as impetigo or shingles
Uncomplicated urinary tract infections in women
Sexual health concerns

This link will take you to pharmacy opening times during the holiday season.

NHS 111
For non-emergencies, NHS 111 is available 24/7, including Bank Holidays. Whether you access NHS 111 online or call free from a landline or mobile, you will be guided to the most suitable service for your needs after answering a few simple questions.

Emergencies: Call 999
For life-threatening emergencies, such as stroke or heart attack symptoms, always call 999 immediately.

Plan ahead:

Check your prescriptions and ensure you have enough medication to cover the festive period.
Keep basic over-the-counter medicines at home for common ailments.
Know your nearest pharmacy and its opening hours.

For more information, please visit: