General Practice (GP) Out of Hours Service

As the organisation responsible for planning and buying your healthcare services, NHS Shropshire, Telford and Wrekin (NHS STW) has been progressing a procurement exercise to decide which provider will deliver the GP Out of Hours Service for the county.

The GP Out of Hours Service provides urgent medical care outside of General Practice core hours.

Latest documents:

• Please read our latest GP Out of Hours Service Frequently Asked Questions (FAQs) document (published July 2025)
• To read back on the Frequently Asked Questions (FAQs) document previously shared, click here.
• In response to misinformation around this piece of work, please click here to read the 'Addressing Misconceptions around the GP Out of Hours Procurement Process' document for further information.

Previous news articles shared by NHS Shropshire, Telford and Wrekin:

• July 2025: New Out of Hours GP Provider Confirmed with Local Care and Patient Safety at Its Core
• July 2025: Update on GP Out of Hours Service Procurement for Shropshire, Telford and Wrekin
• February 2025: Extension of Standstill Period for the GP Out of Hours Procurement Process
• February 2025: Addressing Misconceptions around the GP Out of Hours Procurement Process
• January 2025: Approval Granted for ‘Intent to Award’ County’s GP Out of Hours Contract
• October 2024: Process to secure new contract for GP Out of Hours now live
• August 2024: Residents asked to share their views on the GP Out of Hours Service for the county

Public Engagement:

To inform this re-procurement process, a county-wide engagement exercise was launched in August 2024 asking residents to share their views on GP Out of Hours services and how improvements could be made.

To help inform our procurement process, we asked:

• What three things are most important to you when using the out of hours service? 
• What would you say works well?
• What do you think is missing or could be improved?

In response, nearly 600 surveys were completed from a wide range of the county’s residents, and a focus group was held to explore some of the feedback in more detail.

All insight gathered has been carefully considered in developing the final service specification and is recorded within the following engagement report.

Thank you to everyone who took the time to speak to us and share feedback, views and ideas.