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Mental Health Text Service Toolkit

Mentlal Health Text Service - Shout. Text reads: Text STW to 85258, free, confidential, 24/7 supportA new, free 24/7 mental health text support service is available for people of all ages living in Shropshire, Telford and Wrekin (STW).

To help maximise awareness and uptake of the new 24/7 mental health text support service, we are asking all partners and stakeholders to actively promote the service across your networks.

We have produced a communication toolkit:

Which includes:

Please support by promoting the text service (‘STW’ to 85258) through all patient-facing channels, including:

    • Include the text service in your answer machine messages (where appropriate)
    • Waiting rooms and reception areas
    • Websites
    • Newsletters
    • Social media channels
    • Digital screens and public information points

Using and sharing the communications toolkit with colleagues, partner organisations and wider networks to help reach people who may need support.

Your support will play a vital role in ensuring people across Shropshire, Telford and Wrekin know how to access free, immediate mental health support whenever they need it.

Thank you for your support.

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Page last updated 1 December 2025

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