Non-emergency patient transport

A Non-Emergency Patient Transport (NEPT) Service is provided for patients who:

  • Have a medical condition which prevents them from using other forms of transport to travel to and from healthcare appointments
  • Have a medical need for an escort such as a parent travelling with a child or a carer/health professional traveling with someone who has a learning disability or mental health illness.

This service is separate from the emergency ambulance service and is not provided to people who require transport for social or financial reasons, or for those who are able to travel on public transport or by other means to get to their healthcare appointments.

To be eligible to use this service patients must:

  • Be registered with a GP in Shropshire or Telford and Wrekin
  • Have been referred for treatment to a hospital or another medical setting.

Patients will be assessed on their eligibility. For the eligibility criteria please click here.

If you are eligible, to book transport for yourself (as the patient), or as a patient’s nominated representative, call 0300 7770077, 8am to 6pm, Monday to Friday.

For more information about the Shropshire, Telford and Wrekin Non-emergency Patient Transport Services and frequently asked questions please click here.   

If you are not eligible for this service, more information about transport options locally, including details on bus passes, blue badges and local charities and organisations who may be able to help, is available on the Telford and Wrekin Council and Shropshire Council websites.

If you are a patient and need help with the costs of travelling to hospital, you may be able to claim a refund under the Healthcare Travel Costs Scheme.

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Page last updated 3 July 2024