Mental Health Services

We aim to deliver the best care to patients, people and families in our local communities by working effectively with partners to help people live well. Our strategy is to deliver whole person, place-based care using a population-based approach to mental disorder prevention and mental wellbeing promotion.

NHS mental health services in Shropshire, Telford and Wrekin are provided by Midlands Partnership University NHS Foundation Trust (MPFT). There is a lot of useful information on their website.

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, or if you are worried about someone’s mental health:

Call NHS 111 and select the mental health option (option 2)

If you live in Shropshire, Telford and Wrekin, you can also:

Call our Freephone 24/7 urgent NHS Mental Health Helpline - 0808 196 4501
Text STW to 85258 to receive support for your mental health at any time of the day or night. For further information, click here.
Email access.shropshire@mpft.nhs.uk

Access for people who are deaf, hard-of-hearing, or speech-impaired

SignVideo is the NHS 111 British Sign Language (BSL) Service, enabling you to connect to a BSL interpreter.
Relay UK offers relay services for deaf, hard-of-hearing, and speech-impaired people via an app. Alternatively, you can use a textphone by calling 18001 followed by the phone number of the person you wish to call (including the dialling code).

Other urgent mental health support

SANEline – This is a national out of hours mental health helpline. It offers specialist emotional support, guidance, and information to anyone affected by mental illness, including family, friends and carers. They are open every day from 4pm – 10pm on 0300 304 7000. They can also be contacted via email support@sane.org.uk; however, there is normally a 72-hour turnaround time for replies.
Samaritans – Available 24 hours a day 365 days a year by calling 116 123 (free from any phone)
Hub of Hope - the UK's largest and most comprehensive directory of community mental health services.
National Suicide Prevention Helpline UK – Available on 0800 689 5652 (6pm – midnight every day)
CALM – Available on 0800 58 58 58 (5pm – midnight every day). They also have a webchat service.
Papyrus Hopeline UK – Available to under 35 year olds, struggling with suicidal feelings or concerns about a young person who might be struggling, on 0800 068 4141 (24 hours, 7 days a week) or text 07786 209 697.
Nightline - Students can look on the Nightline website to see if their university or college offers a night-time listening service. Nightline phone operators are all students too.
Switchboard - Available to people who identify as gay, lesbian, bisexual or transgender, on 0300 330 0630 (10am–10pm every day) or via their webchat service. Phone operators all identify as LGBT+.
Cruse - the UK’s leading bereavement charity; provides a helpline run by trained bereavement volunteers, who offer emotional support to anyone affected by grief. Call 0808 808 1677 (Monday to Friday, 9.30am-3pm).
Childline - a free, private, and confidential service where young people can talk about anything. Calls are free and confidential. Calls are not recorded, and their number won't show up on any phone bills. Call 0800 1111 (24 hours a day, every day).

Already in contact with mental health services?

If you are already receiving mental health support from our services, the first point of contact should be your named worker. Your care plan and any clinical letters will contain information on how to contact them. If they are not available, ask to speak to the clinician on duty.

Alternatively, you can also seek support from your GP.

Other non-urgent mental health support

Safe Haven out-of-hours Crisis Cafe - Located at Scared Hearts Church in Silver Link Road, Tamworth, B77 2EA, the café supports people living in Tamworth, Lichfield and East Staffordshire who are experiencing severe mental distress or crisis. It is operated by Burton Mind in partnership with MPFT and is open weekdays 5pm-11pm; 9am-5pm on Saturday and Sunday; and 10am-2pm on bank holidays.
Calmer Cafes (Shropshire) - Mental health cafe drop-in service run by Shropshire Mental Health Support, located in Shrewsbury, Oswestry and Church Stretton. Click on the link for full details.
Calm Cafe (Telford and Wrekin) - Mental health cafe drop-in service run by Telford Mind, located in various locations in Telford and Wrekin. Click on the link for full details.
CAMHS (South Staffordshire) - Provides emotional wellbeing and mental health services for Children and Young People (0-25). Click on the link for more information on services and how to make a self-referral, alongside helpful information for young people and parents/carers.
BeeU (Shropshire, Telford and Wrekin) - Provides emotional wellbeing and mental health services for Children and Young People (0-25). Call the BeeU Access Team on 0300 124 0093.

In an emergency call 999 or go to A&E

If you are worried about your own, or someone else's immediate safety, have thoughts about hurting yourself or other people, or do not feel you can keep yourself or someone else safe, you should call 999 immediately.

Looking after yourself

There are little thinks you can do to look after your mental health. Just a few simple changes can help improve your mood and cope with life’s challenges.

With the Every Mind Matters online platform, you can get free expert advice and practical tips to help look after your mental health and wellbeing.

NHS Talking Therapies (previously known as IAPT)

If you are feeling stress, anxious or depressed, you might struggle with work, life or relationships. NHS Talking therapies can help.

Your GP can refer you to your local NHS Talking Therapies service – or you can self-refer yourself online.