Community Equipment Loan Service

Community equipment loan services are essential for people who need health and social care support at home. They help them live with more independence and dignity.

Shropshire Council, Telford and Wrekin Council and NHS Shropshire, Telford and Wrekin work together to provide the Community Equipment Loan Service.

Medequip is our service provider for the delivery, collection, repair and servicing of community equipment within Shropshire, Telford and Wrekin.

Equipment provided

Working closely with occupational therapists and other health and social care professionals, the service loans equipment free of charge to enable people to stay living at home independently and reduce the need for hospital or care home admissions. Issuing equipment is often key to facilitating quicker hospital discharges.

All equipment loaned will be provided on an individual basis to people who have been assessed as needing it.

Contacting Medequip

If you have any questions regarding equipment that has recently been delivered or requires repair, call 0333 091 7769 or email

Returning community equipment

All equipment loaned by the Community Equipment Loan Service should have a Medequip label on it, showing the Medequip customer service telephone number. Medequip will also accept equipment with an NHS Shropshire label.

If your equipment is no longer required and ready to be returned, please call 0333 091 7769 or email

You can also return equipment yourself directly to Medequip:

Telford Service Centre Depot: Medequip, Unit B1-B2, Harcourt Trading Estate, Halesfield 13, Telford, TF7 4PL.

Opening Hours: 8.00am to 6.00pm Monday – Friday.

Further independent living support options

Self-care empowers you to live independently, giving you the confidence to remain in your own home and complete everyday tasks safely.

For online advice, please visit – an online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

For self-funded mobility and disability equipment options, please visit – Your Online Medequip Retail Store.

If you are looking for ways to maintain your independence and quality of life, you may want to visit the Independent Living Centre (ILC) in Telford. The ILC is a place where you can get advice and try out different equipment that can help you with your daily activities at home and in the community. The ILC staff are trained and experienced in providing information and support to people with various needs and abilities.

Take a tour of Telford Council’s virtual house, a free online interactive tour that shows you various examples of Occupational Therapy, Assistive Technology and Sensory aids, equipment and solutions that can help you with daily activities around the home. You can explore different rooms and see how different devices and adaptations can improve your safety, independence and wellbeing. Whether you have a physical, mental, or sensory impairment, or you are just looking for ways to enhance your quality of life, this virtual tour will provide you with some useful ideas and tips.

To find out more about the ILC in Telford or to access the virtual house, please visit

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Page last updated 4 April 2024