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Urgent Treatment Centres (UTC)

Urgent Treatment Centres (UTCs) provide medical help for illnesses and injuries that need urgent attention but are not life-threatening.

They can help with a wide range of conditions, including:

  • High temperatures (fever) in children and adults
  • Breathing problems
  • Severe headaches
  • Abdominal (stomach) pain
  • Painful infections
  • Minor injuries, cuts and burns

UTCs are equipped to diagnose and treat many of the most common conditions people attend A&E for. By using UTCs for non-life-threatening issues, you help ensure emergency departments (EDs) can focus on the most serious cases.

How to access a UTC

To get the right care as quickly as possible, contact NHS 111 first:

A trained professional will assess your needs and, if appropriate, book you an appointment at a UTC or another suitable service.

Walk-in patients may be seen but booking via NHS 111 helps reduce waiting times and ensures you are directed to the right service.

Our local UTCs

We have Urgent Treatment Centres located within the Emergency Departments at both of our hospital sites:

  • Royal Shrewsbury Hospital Urgent Treatment Centre

The Urgent Treatment Centre (UTC) at the Royal Shrewsbury Hospital is located within or directly adjacent to the Emergency Department.

Address: Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ
Opening times: 9am – 9pm, 7 days a week (365 days a year)
Appointments via NHS 111 and walk-in patients accepted.

  • Princess Royal Hospital, Telford Urgent Treatment Centre

The Urgent Treatment Centre (UTC) is located within the Emergency Department at Princess Royal Hospital, Telford.

Address: Princess Royal Hospital, Apley Castle, Grainger Drive, Telford, Shropshire TF1 6TF
Opening times: 9am – 9pm, 7 days a week (365 days a year)
Appointments via NHS 111 and walk-in patients accepted.

For more information about UTC and when to use them visit the NHS website.

You do not need to be registered with a GP or have a fixed address to use a UTC.

 

When to use other services

  • For life-threatening emergencies, call 999 or go to A&E
  • For routine care, contact your GP practice
  • For minor illnesses or advice, your local pharmacy can often help

Patients whose needs are not urgent may be redirected to a more appropriate service, such as a GP or community pharmacy.

For more information visit: thinkwhichservice.co.uk

 

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Page last updated 23 June 2026

An illustration depicting Shropshire, Telford and Wrekin with key monuments