Think NHS 111
Not sure what to do? NHS 111 can help.
If you or someone you’re with has a medical problem that isn’t life-threatening but requires immediate help, NHS 111 will get you assessed and directed to the right place 24 hours a day, 365 days a year.
By ringing 111 or visiting NHS 111 online, you can often get help quickly while helping keep GP appointments and Emergency Departments available for those who need them most.
When to use NHS 111
Call 111 or visit 111.nhs.uk if:
- You have a medical problem and you're not sure what to do.
- You need urgent medical advice or help.
- You need help getting an emergency supply of prescribed medicine.
- You need urgent dental support.
- You need urgent mental health support.
- You need advice about where to go for treatment.
What NHS 111 can do
NHS 111 can:
- Assess your symptoms.
- Give advice on what to do next.
- Direct you to the right service.
- Arrange for you to speak to a healthcare professional.
- Book appointments where needed.
- Help with emergency medication supplies.
- Send an ambulance if emergency care is needed.
How to contact NHS 111:
- Calling 111
- Visiting 111.nhs.uk
NHS 111 is available 24 hours a day, seven days a week.
NHS 111 Mental Health Support
Anyone experiencing a mental health crisis in Shropshire, Telford and Wrekin can get urgent support 24 hours a day, seven days a week by calling NHS 111 and selecting the mental health option (option 2).
You can call for yourself or for someone you are worried about, including a child or young person.
When you call, a trained mental health professional will:
- Listen to your concerns
- Assess your needs
- Offer advice and support over the phone
- Put you in contact with local crisis services
- Organise face-to-face community support where appropriate
- Help you access alternative services such as crisis cafés or safe havens
If someone's life is at immediate risk, call 999 or go to your nearest Emergency Department.
