Charlotte's Story

When my daughter Charlotte started complaining of earache, I felt unsure about the best way to help her. I knew it was important to get the right advice without rushing to book a GP appointment unnecessarily. That’s why I decided to turn to NHS 111 online. The information was incredibly helpful.  

The website was easy to use and gave me clear, step by step guidance based on Charlotte’s symptoms. Thanks to the advice, I felt confident managing her earache at home—and it was a huge relief to know I was doing the right thing without needing to visit the doctor.

Why Use NHS 111 Online?

If you or a loved one needs urgent medical advice for something that isn’t life-threatening, visit 111.nhs.uk. It’s available 24 hours a day, 7 days a week, and can be accessed on a smartphone, tablet or computer. 

You’ll get: 

• Trusted NHS advice tailored to your symptoms 
• Guidance on whether you need to see a GP, visit A&E, or manage your condition at home 
• Access to urgent care referrals if needed 

It’s quick, convenient, and helps reduce pressure on local health services—so you get the right care, in the right place, at the right time.

For more information, visit thinkwhichservice.co.uk.