Zac’s Story

When my son Zac, aged 7, developed a bad cough and started feeling unwell, I wasn’t sure what to do. His symptoms seemed to be getting worse and I was worried he might have RSV (respiratory syncytial virus), a common respiratory virus.

I wanted to make sure Zac got the right care, but I didn’t know whether he needed to see a GP or whether I could look after him at home. So, I decided to use NHS 111 online.

The website took me through some simple questions about Zac’s symptoms and helped me understand what to do next. I was then signposted to the right care for him.

It was reassuring to know that I could get NHS advice quickly and make the right decision for Zac without having to work out which service we needed on my own.

Why use NHS 111 online?

If you or someone you care for needs urgent medical help and you’re not sure what to do, visit https://111.nhs.uk/.

NHS 111 online can help you find the right care based on your symptoms.

For a life-threatening emergency, call 999 or go to A&E.

For more information about choosing the right NHS service, visit www.thinkwhichservice.co.uk