Think NHS 111
If you or someone you’re with has a medical problem that isn’t life-threatening but requires immediate help, NHS 111 will get you assessed and directed to the right place 24/7, 365 days a year. Without the wait times.
By ringing 111 or visiting NHS 111 online, you help keep GP appointments and A&E (Emergency Department) free for those who need them most.
When to use NHS 111
Call 111 or visit 111.nhs.uk:
- 24/7, 365 days a year for fast and simple access to a range of medical advice
- If you or someone you’re with has a medical problem or issue that isn’t life-threatening but you need advice on where to go
- If you think you may require an emergency face-to-face appointment with a relevant healthcare professional
- If you need help with getting a repeat prescription or an emergency supply
- If you require an emergency dental
- If you need mental health assistance
Where will NHS 111 direct you to?
NHS 111 can give you advice and help for dealing with your symptoms, arrange for you to speak to a relevant healthcare professional, organise face-to-face appointments, and provide you with information on how to get a repeat prescription and where to get an emergency supply from.
They will also send you an ambulance if they think you need it.
NHS 111 select the mental health option (option 2)
Anyone experiencing a mental health crisis in Shropshire, Telford and Wrekin, can get urgent support 24/7 by calling NHS 111 and selecting the mental health option (option 2).
People of all ages, including children, who are in crisis or concerned for family and loved ones can now call NHS 111, select the mental health option and speak to a trained mental health professional.
NHS staff can guide callers with next steps such as organising face-to-face community support or facilitating access to alternatives services, such as crisis cafés or safe havens which provide a place for people to stay as an alternative to the A&E (Emergency Department) or a hospital admission. If you're living with active suicidal thoughts or feel you are in immediate danger, call 999 for emergency services or ask someone to call 999 for you or take you to A&E (Emergency Department).
