In 2023, we started the Big Health and Wellbeing Conversation. We asked people in Shropshire, Telford and Wrekin how health and care services could be improved. 

The Big Health and Wellbeing Conversation was set up to find out what local people thought was affecting their health and wellbeing, and what changes they thought would make the biggest difference to their experience of local health and care services. 

People told us these five things mattered most to them: 

• Making communication better between patients and services. 
• Making it easier to get appointments, including more virtual options. 
• Helping people know what services are available to support healthy living. 
• Supporting people who struggle with using digital services. 
• Learning from people’s experiences with poor-quality care and use that to improve. 

The ideas and feedback we gathered has helped shape our Joint Forward Plan, and will continue to help us plan better services. 

At our 2023 AGM, we presented an overview of this piece of work along with a short animated video, which gives and overview of what we heard.