Outpatients Transformation Programme

Outpatients are when someone gets medical care, or a consultation, from a hospital but does not need an overnight stay (outpatients do not include patients who come for day case surgery).

This transformation programme aims to improve the experience of patients, carers and families, GPs and staff working in outpatient services by looking at the way people access care, how they manage their condition, and how the services work together and share information.

Now more than ever, we need to make sure our services are as efficient as possible and fit for the future. Covid-19 had a big impact on the amount of planned care the NHS has been able to provide. It is estimated that over 10 million people in England did not come forward for treatment when they might have needed it. Shropshire also has an older and ageing population which is something we celebrate but means we must plan for an increase in demand for certain services.

Have your say on local outpatient services – Take our survey

If you, or someone you care for, have used our outpatients in Shropshire, Telford and Wrekin in the last two years, we would love to hear about your experience and what you think about our ideas to improve these services.  Your feedback will be used to help us design future services.

To complete the survey please click on this link: https://www.smartsurvey.co.uk/s/stwoutpatienttransformation/

(If you need this survey in an alternative format or would like to complete it over the phone, please email us at stw.communications@nhs.net)