High Intensity Users Service

We carried out a review of the High Intensity Users (HIU) services in the county to develop a new model based on the views and experiences of patients and health and care staff.

We currently have two different services for Shropshire and for Telford and Wrekin.

The services provide preventative support to individuals who are identified as frequent users of 999, NHS 111, A&E, and emergency hospital admissions so that their health and wellbeing needs are met, whilst making the best use of our resources.

They use a health coaching approach, working in a de-medicalised and person-centred way, to offer people alternative, more appropriate support, through coaching, advice, guidance and signposting.

As part of the review, we looked at the stories of people who had been supported by the services, as well as asking HIU staff, stakeholders and service users for their views to find out what they thought about both services, what worked well,  what could be improved, and how.

We will soon be going out to procure a new provider for this service and will be sharing more news when we can.

Thank you to everyone who got involved to help shape the future service.

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Page last updated 29 June 2022